Intro Cust Service

When we are able to resolve internal and interpersonal conflicts,  using win-win problem solving. Every relationship will have some conflicts at some time or other. When we use win-win problem solving, it strengthens the relationship. When we don’t, it destroys it.

The Chinese symbol for conflict is two distinct symbols. One of these symbols represents danger while the other represents opportunity. Often when we hear the word conflict we think of negative thinks like fighting, arguing or war. But Conflict can also mean the opportunity for change.

What doesn’t Work? Yelling, refusing to change or compromise, refusing to work out the conflict, name calling, hitting, walking out, belittling etc. What does work? Negotiation, Mediation Looking at both sides, A WIN-WIN attitude.

Conflict as an emotional situation or interactions that signals disagreement of some kind. The emotion felt might be fear, sadness, bitterness, or hopelessness. Defining word Conflict: To come into collision or disagreement; be contradictory, at variance, or in opposition; clash:  To fight or contend; do battle.  A fight, battle, or struggle, esp. a prolonged struggle;

Situation: A worker is often late for work. You initially give him the benefit of the doubt, but you are becoming concerned and frustrated. You are beginning to think he is an irresponsible person. Less Effective: You criticize worker’s character. “I thought that since you are a father of two, you would be more responsible,

When providing negative feedback, focus on the overarching aim of the feedback as being constructive, specific and geared towards more behavioral change. Begin with a clear articulation of the preferred outcome. This can sometimes eliminates the need for negative criticism altogether, as you work toward how the preferred outcome might be achieved. Acknowledge the worker’s

Prioritize your Ideas Concentrate on the Behavior, not the Person Balance the Content Be specific Be Realistic Own the Feedback Be Timely Offer Continuing Support

Listen to the feedback given Be aware of your responses Be Open Understand the message Reflect and decide what to do Follow Up

What is Feedback? Workplace feedback is simply defined as a process of giving constructive suggestions by supervisors, reporting managers as well as peers aimed at improving performance, reinforcing good behavior and improving employees’ morale and dedication to doing their jobs. I can help guide workers to better performances and ultimately benefit the whole team. However,

A lot of customers understand that it is not your fault that the issue has occurred. But most of them do not care about that. You should also remember that. Clients just want their voices heard. They want you to understand the problem and make it go away. While that might not fall under your