General Pre-Employment

First, it is important to define what we mean by the hospitality industry. After all, it is a broad field. Most people have a basic idea of the types of businesses that count as hospitality. A far smaller number can provide a coherent and satisfactory explanation of what the industry is, and what it is […]

The Right to Know…about hazards in the workplace and what precautions to take to prevent injuries or illnesses from these hazards; The Right to Participate… in safety and health activities in the workplace. The Right to Protection…from being discrimination against once a worker raises a safety and health issue. The Right to Refuse…dangerous work. you

Learning something new is admitting there’s a lot we don’t know. And that takes us out of our comfort zone.  Our comfort zone is not an actual place, but rather a psychological state where we feel safe, secure, and in control.  It represents areas in our life where we generally know what to expect, feel

Be self-aware. You must know what you know, and what you do not. In the past, you probably had to learn a new skill! Use that knowledge to help you learn and move forward.  Be curious. There are no stupid questions. Ask the instructors and yourself questions, even if you think no one is interested

Support customers as a team Customer service is a team sport — and not just for your customer support team. Accept that you’ll never have a perfect grasp of every issue. Keep up with the big picture by maintaining open lines of communication with your team. Listen to customers and share their feedback Take time

Professionalism is a set of behaviour, skills, and knowledge that shows that an employee is reliable and competent in the workplace.

All these sectors and activities can only happen thanks to one thing: STAFF!  The staff is: The face of the company The human element of the guest experience A good experience = a happy client who will come back = more $$$ The staff makes sure the client has a good experience by: Making sure

The hospitality industry is divided into 4 main sectors: 1. Accommodations The accommodation sector of the hospitality industry is concerned with providing customers with a place to stay, temporarily. Example: Bed & Breakfasts, Hotels, Motels, Resorts, Airbnb 2. Recreation Recreation is any activity that people do for rest, relaxation, and enjoyment. The goal of recreation