Intro Cust Service

De-escalation is a pattern of behavior aimed at calming down your opponent, thus escaping the conflict situation altogether. This skill is a must-have in a modern customer support world because calming down the customer is the first step on the way to successfully resolving whatever complaint they may have with the services or product.  But, […]

Avoid the situation. Have confidence in your ability. Always keep calm. Acknowledge the problem. Apologize when appropriate. Listen to the concern. Evaluate the problem. Ask how you can make it better for them. Evaluate the solution. Explain how you will try to solve problem. Give a time frame as to when will it be fixed.

Listening skills Working in Customer Service, you will have to deal with customer’s requests. A key part of communication is listening! When you are actively listening to someone, remember your ABC: Acknowledge the speaker’s feelings. Recognize the emotions that are being displayed as well as what is being said. Be open-minded about what you hear.

A customer is:  The most important person we do business with Not dependant on us; rather we on him/her for their business Not an interruption of our work but the purpose for it A person who expects satisfaction and value for money spent An educated consumer who is aware of your competition A person who

This is the most visible department of our property and is often where a guest has initial personal contact. The Front Office includes the front desk agents who manage the Front Desk, Reservations, Communications (Switch board) and Concierge Services.  Front Desk/ Guest Services:  This is the most visible department.  Duties include registering all guests, setting

Customer service is the support you offer customers before, during, and after they buy and use a product or service. That helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.