Intro Cust Service

Support customers as a team Customer service is a team sport — and not just for your customer support team. Accept that you’ll never have a perfect grasp of every issue. Keep up with the big picture by maintaining open lines of communication with your team. Listen to customers and share their feedback Take time

Competition is trying to win or make the other person lose by giving in. In this style, a person defends his/her position or pursue their own goals without regard for the needs of the other person. Accommodation is putting aside one’s own needs and concerns in order to satisfy the needs of the other person.

Thomas-Kilmann Model The Thomas-Kilmann model is the idea that everyone thinks differently and handles conflict differently but these differences can be overcome. This model calls for the following steps: Understand that everyone is different; Know there are different conflict handling modes; Learn your conflict handling modes, and; Learn other conflict styles and how to use

All types of conflict in the workplace can be messy but it is the difference in personality that causes the most grief.  Statistics show that 85% of dismissal in the workplace are due to personality conflicts.