General Pre-Employment

Sender: Sends message to receiver. Must be credible and reliable. Must be aware of audience, and send a clear, simple message to a prepared receiver. Receiver: Is the audience of the sender. The personality of indiviual and group receivers will influence and how the message will be received. Receivers are always asking themselves “how will […]

Communication is our main method of influencing others and fulfils a basic need in humans.  Physical – need for relationships Identity – the only way we learn who we are. Our sense of identity comes from the way we interact with other people. Social – Pleasure, affection, inclusion, escape, relaxation, control Practical – tells people

Interpersonal: Communicating with oneself: the little voice in in your head (EX. You are planning to approach a stranger who you would like to get to know better.) Dyadic/Interpersonal: Communication between two people. Dyads are the most common communication setting. (A dyad is two people interacting.) Small Group: every person can participate actively with other

Purpose: Determine your focus and stick to it. Why are you communicating? Are you Telling or Selling. Telling: State facts clearly and simly (i.e. memos, reports, etc.) Selling: need more persuasive techniques but still clear and simple. What do you want to communicate? Be specific, to the point and simple. Audience: remember whom you are

DOs: Do make sure you are presentable and meet the uniform standards of your company. Do come to work with a positive attitude. Do prepare your work area. Set yourself up for success. Do your job to the best of your ability. Do respect your co-workers. Be a team player. Do act professionally at all

Another important aspect of your professional appearance is personal hygiene. Always ensure you are clean and neat. This means: Be mindful of body odors Bathe regularly Wash hair frequently Use deodorant and perfume (but not too much) Brush your teeth and use mouthwash daily Maintain fingernails short and clean

Maintaining a professional appearance is part of projecting a professional image. First impressions do make a difference and your physical appearance influences how guests assess you and the property. There will be specific guidelines according to where you will work, but here are the things to look for in creating your professional image. A uniform

Being professional is both a matter of appearance and attitude.  Maintaining personal grooming and hygiene Knowledge of work policies, job duties and responsibilities Stay informed about property and department Effective Time management skills

Hospitality staff who see themselves as professionals reflect that professionalism in everything they do. Their actions reflect well on them personally and on the image of the property overall. They are the kind of employees’ organizations want to represent them and the kind that guests appreciate. Guests like to know that when they come through

Always arrive early to work. Have pride in your appearance. Listen carefully what is said to you by other staff members, customers and managers. If in doubt, ask. Be attentive, courteous and polite to staff and guests alike. Be friendly but never over familiar with the customers and never ask for autographs of photographs. NO