General Pre-Employment

Be realistic Be honest with yourself and let your supervisor know what you can or can’t do.  Ask questions and clarifications. You are entitled to ask questions to your supervisor if things are not clear to you.  Write it down One way to avoid miscommunication is to write down the goals you agreed on. Send […]

Spend individual time with your supervisor. Give them a chance to know you and get to know them. If you need to talk with them about something important, ask for a meeting!  Being accountable. You have to be ready to accept the consequences of your actions! If something good happens, you get all the rewards!

Concentrate & listen Focus your attention on the supervisor. If possible, go to a quiet and isolated area if you need to talk about something important. Pay attention to the words being spoken and ask the supervisor to clarify what you don’t understand. If necessary, ask the supervisor to repeat until you understand it completely. 

In the hospitality industry, you will always be working with others, as part of a team. Working as a team improves efficiency and quality of service, increases worker morale, and decreases stress among team members. As an employee who is part of a team, you need to know:  your duties and responsibilities the roles and

It is how we relate to other people and things. It is how we get things done. It is how we do business. Clear communication involves putting oneself in another person’s place; it leads to enhanced understanding of other people and to more effective management of relationships. This does not mean that relationships are necessarily

Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices. It is how we say something, not what we say. … A sentence can convey entirely different meanings depending on the emphasis on words and the tone of voice. It is the way in which we say

Nonverbal communication consists of your posture, as well as the tone, volume, eye contact, facial expressions, and gestures that people use to reinforce their message. Even though no words are spoken, nonverbal communication influences the meaning of your message and how it is understood. It adds dynamics to the message by making it come to

We may often think that, having good communication skills is all about the ability to speak well….. Or all about “SPEAKING”. But Verbal Communication has another important part “LISTENING”. “Speaking” + “Listening” = “Verbal Communication.” Listening: Sympathetic Listening: In sympathetic listening we care about the other person and show this concern in the way we

Our stress levels When we are experiencing personal or work-related stressors, we may be more likely to misread other people’s messages and to send inconsistent or negative non-verbal signals. This may make it more likely for us to display inappropriate behaviors (for example: yelling, blaming, or impatience). Our well-being (psychological and/or physical) If we are