Course Description

Either dealing with them in-person or on call, it is the responsibility of every business to make sure that the customer is satisfied in order to maintain reputation and relationships.

With our program, the learners will gain essential understandings regarding the techniques and expertise needed in order to excel in their customer service & communication skills and maintain mutually beneficial relationships with the customers.

*The content in this course is subject to update/change*

Key Concepts

• Introduction to Customer Service
• Customer Service Skills
• Conflict resolution